Frequently Asked Questions

How long will it take to get my bag once I purchase?

All bags are dispatched from our main warehouse in Cootamundra NSW. Orders are dispatched within 48 hours. Please allow 5 days if you are having your bag personalised.

Do I have to buy online? Are there any other options for me?

We have retailers that sell our bags. Click here for a Stockist details.

What Our Clients Are Saying...

Is there a warranty on the bags?

All our bags come with 12 months warranty.

Can I get my company logo on my new bag?

Absolutely. Depending on your needs we can have your logo embroidered or heat-pressed onto the bags. In addition to company logos, we can also add individual names. This allows companies to add a personal touch when purchasing the bags for their team members.

I want to buy bags for my team. What can you do for me?

Supplying bulk quantities of our bags is our speciality. Please contact us here and one of our team will be in touch to find out how we can help.

Can I get my name or initials on my new bag?

We can definitely personalise your bag or your team members bag with their name or initials. We love a challenge, so please let us know if there is anything special you need.

How do I clean my bag?

For heavy soiling use lukewarm water and mild soap. Make sure you wipe the bag with a clean soap free wet cloth to finish and then dry it in the shade. As your bag is made with internal protective foam padding and other cool stuff, it should not be submerged in water. It also should not be dry cleaned, tumble-dried, ironed, treated with harsh chemicals and detergents. Doing so will ruin the protective coating on its fabric.

What are my Payment options?

Credit Card

Paypal

Afterpay

What is Afterpay?

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